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Ticketing modernisation

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Abdul19
May 20, 2019, 1:09pm Report to Moderator

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Quoted from Rodley Mariner
It's a great thing for the club to do as well. It should be a nice bit of winning hearts and minds with a picture in the paper of a lifelong fan being presented with his season ticket.


Agreed. Whereas I had no idea the club did this!


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1mickylyons
May 20, 2019, 1:58pm Report to Moderator
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Quoted from oochiad
As I don’t now how to start a new thread I’ll mention this as it’s to do with tickets. Our club has an offer on which my Dad has been looking forward to for the last few years. When you reach the age of 85 you receive a free season ticket. He’s now reached that milestone. Fantastic we thought, on going to get our two season tickets in the same two seats we’ve had for ever, we are told that I can get my same seat as I’ve paid for but for my Dads seat we have to go and claim his free one every week at the ticket office. I’m furious at this for two reasons, I live away in Yorkshire as some of you will know meaning my Dad will have to make the extra journey every week which isn’t easy for him and secondly what if someone takes the seat next to mine which has always been his because someone got to the ticket office before him? He’s very upset about it all. As I’ve said I’m furious about this as he’s been a season ticket holder for decades and this is what he gets?


I have passed this onto the MT so they are aware and can hopefully resolve for you mate.Best of luck .UTM
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oochiad
May 20, 2019, 3:20pm Report to Moderator
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Thanks for all your support and I shall be getting in touch to see if we can resolve the situation! UTM
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arryarryarry
May 20, 2019, 3:33pm Report to Moderator
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Quoted from Civvy at last


Not taking the p1ss, but have you actually made this point to those concerned?  I would think a letter/e-mail to Dave Smith or Wraithy should generate some kind of official reply.  This may make them think about current procedures !!!


"we are told that I can get my same seat as I’ve paid for but for my Dads seat we have to go and claim his free one every week at the ticket office"

If what he said was as above then I assume that is what "those concerned" told him.
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Civvy at last
May 20, 2019, 4:05pm Report to Moderator

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Quoted from arryarryarry


"we are told that I can get my same seat as I’ve paid for but for my Dads seat we have to go and claim his free one every week at the ticket office"

If what he said was as above then I assume that is what "those concerned" told him.


Yes, but if ‘those concerned’ didn’t know the circumstances they would just quote club policy. That is fine, but if it’s only ‘policy’ as opposed to written in stone and they are made aware of a problem, , they might make an exception !!!
If you don’t ask you don’t get.


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arryarryarry
May 20, 2019, 5:11pm Report to Moderator
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Quoted from Civvy at last


Yes, but if ‘those concerned’ didn’t know the circumstances they would just quote club policy. That is fine, but if it’s only ‘policy’ as opposed to written in stone and they are made aware of a problem, , they might make an exception !!!
If you don’t ask you don’t get.


Well I must be missing something, I thought the chap went into the the office and asked if his 85 year old father could have the free season ticket for his current seat and he was told no he would have to go in ever home game to claim the seat as opposed to it being his permanently for the season.. So whoever he spoke to new the circumstances and if what he was told was the club policy then that is a bollox policy irrespective of who was made aware of it.
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Stadium
May 20, 2019, 5:22pm Report to Moderator
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Quoted from arryarryarry


Well I must be missing something, I thought the chap went into the the office and asked if his 85 year old father could have the free season ticket for his current seat and he was told no he would have to go in ever home game to claim the seat as opposed to it being his permanently for the season.. So whoever he spoke to new the circumstances and if what he was told was the club policy then that is a bollox policy irrespective of who was made aware of it.




Is this the ancient mariner concession??
Sounds like a free ticket not a ST??
From the charter:

Ancient Mariner 85 and over, free entry with paying accompanying chaperone, proof of age is required.

Firstly who did the poster actually speak to ??
Was it a manager,assistant etc.
It won't be exactly difficult to establish the policy-as stated earlier there are plenty of channels to explore to resolve it.
I'm sure the PR department (ha ha)won't want it plastered all over social media.
GT will love another negative story for the club mind.
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Ipswin
May 20, 2019, 6:03pm Report to Moderator
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Quoted from Stadium




Is this the ancient mariner concession??
Sounds like a free ticket not a ST??
From the charter:

Ancient Mariner 85 and over, free entry with paying accompanying chaperone, proof of age is required.




The son can hardly be his father's 'chaperone' if they are sitting apart or even in different blocks / stands can he? Of course he could give up his regular seat and hope the one next to the one his father is allocated is free from week to week

flipping ridiculous and a bloody disgrace, hope the Telewag run with it.



Well I did try to tell you all Jolley was a mistake

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promotion plaice
May 20, 2019, 6:21pm Report to Moderator

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Let's be honest, how many 85+ fans are going to take up the offer, not many I would suggest.....just give them a free season ticket in their chosen seat FFS.


Sometimes it is the people no one imagines anything of who do the things that no-one can imagine
Alan Turing
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mimma
May 20, 2019, 6:27pm Report to Moderator
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Surely if they advertise "free season ticket" then that is what you should get. A free ticket that you have to pick up every game is not a season ticket. A season ticket is a book of tickets for every home game.
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