Supporters Survey: Key Findings

Quoted from diehardmariner

I think that's a fair point.  I found the survey a pain in the bottom but probably spent more time grumbling about it than completing it.  

Little bit disappointed with the report if I'm honest, a lot of 'many of you said...'.  Well how many?  

Truth be told I'm always slightly sceptical of surveys.  It's very easy to let them tell the story you want it to tell and without the full answers it does feel like it lacks a lot of transparency.  Don't particularly understand the viewpoint that the volume of responses means they can't share everything.  The survey asked a lot of questions, the report doesn't reflect that at all.  

Reluctant to grumble at the club regards this as it looks like they've commissioned an outfit to help but the support has been quite amateurish.  Learning curve I guess...Can't knock the club for looking to bring in those who supposedly know their stuff rather than try do everything in-house on the cheap.  

Quoted from Barrattstander

Here in York, City fans still bow their heads in shame at any mention of 'Kit-Kat Crescent'.

Quoted from Chrisblor

It took closer to 50 minutes for me mainly owing to the large number of open questions where you could write quite detailed feedback (absolutely fine), but also because it was full of sections which weren't relevant to certain sets of supporters (i.e. if I sit in the upper findus then why am I being asked about catering facilities in other parts of the ground, or if I never use the commercial facilities then why am I being asked questions which are only relevant to those that do) which could have been skipped with a bit of basic logic ("if Q6 answer 'no', skip to next page") added into the survey. It was also an issue of expectation management - the club's social media posts and website article suggested it would take about 10 minutes to complete, only for most users to find it was taking far longer than that once they'd begun completing it and there was no way to save your responses so you could return and pick up where you left off at a later date, but that’s just me…

Quoted from chaos33

The one that surprises me there is the high level of support for a ‘stadium naming sponsor’.
I was thinking only recently that we still have a traditional, geographical, historically significant name and how that contributes to our identity. I don’t know what proportion of clubs in the EFL still retain such a stadium name, but I would personally hate it if we were saddled with a commercially naff name ‘the Poundland stadium’ or the ‘DG motors arena’ or some such.

Quoted from jamesgtfc

Was she the two fingered or four fingered version?

Quoted from FishOutOfWater

Got to say that was a surprise to me too, along with the seemingly very little support for a dedicated singing area

Quoted from Lincoln Mariner 56

Not looked too closely at the details but does this reflect the fact that 75% of responses were from supporters who had been going for over 20 years suggesting that maybe this group were the ones not enthusiastic about a designated singing section? I’m a Upper Findus man now but spent most home matches in the early 70’s in the Pontoon singing my heart out ( remember when the wooden support fence halfway up the Pontoon collapsed on Good Friday in 71 I think v Scunny?). I know we need to improve acoustics coming out the Pontoon but to me it’s part of the football fans development to go through the singing and jumping up and down with your mates. Works very well at Lincoln I believe and to me would help improve what is often a pretty dour atmosphere at BP.