Online Ticketing Review

https://gtfc.co.uk/online-ticketing-review/

Me Culpa. Ticket office a driverless train until 9.00 a.m.

It's things as simple as this that shows how much more we are open and apparent.

Mea culpa and transparent 😉

Where is FFS when you need him?

Not just the system that needs a review but how can senior staff make claims that were untrue

Quoted from arryarryarry

Not just the system that needs a review but how can senior staff make claims that were untrue

I had 4 minutes in the sweepstake for your response, was 2 out!

Quoted from smokey111

I had 4 minutes in the sweepstake for your response, was 2 out!

They’re not wrong though are they?

Quoted from smokey111

I had 4 minutes in the sweepstake for your response, was 2 out!

Well if you are completely happy that you are bullshitted by staff then I am over the moon with happiness for you.

They held their hands up and said we got it wrong. We will try better in the future.

My biggest gripe on this front, and it’s the same every week, is that the ticketing operation is run by people who don’t have to buy tickets, and probably haven’t done so for decades in a few cases.

There won’t be a one-size-fits-all solution, but they’d be better off getting a bunch of fans in a room & discussing it with them rather than have the same faces in the office doing the job.

A careful read of the statement implies that a review has already taken place and several changes made.

1. When an issue arises, remove tickets from platform.

2. Tell fans via social media when sales will resume.

3. Future online launches move to 9.00 a.m.

4. Keep fans updated.

Plus:-  Additional review of 'our technical and digital capabilities.'   This, one assumes, will touch on a wide range of applications not limited to ticketing.

No mention of whether the issue of counter sales is up for debate.

This is far from an open ended process. As Ska says, a wider trawl of viewpoints would be healthy.

Quoted from ska face

My biggest gripe on this front, and it’s the same every week, is that the ticketing operation is run by people who don’t have to buy tickets, and probably haven’t done so for decades in a few cases.

There won’t be a one-size-fits-all solution, but they’d be better off getting a bunch of fans in a room & discussing it with them rather than have the same faces in the office doing the job.

To be fair the current system was a project led by the supporters trust and was their chosen system

Well at least it's been acknowledged.......finally.

Seems like it was the supporters version of events that were true after all.

But again....at least it's been acknowledged.

In itself that is a massive step forward.

Utm

Listening to folk on here,  given the current supply and demand, I don't see a perfect solution to the problems. Increase in capacity would give us some wiggle room.
Let us not forget, it's a massive improvement on the old system.

Great that the club are looking into it.

I'd be interested to know what we chose this system over and how we assessed it. I think Ska's idea of a broad range of fans being engaged would go a long way to ensuring we make what we have fit for purpose or end up purchasing something that is.

Fair play to them looking into it. However, I would release online tickets at 6-7pm. 9am's probably worse than 7am for most people.

Quoted from immariner

Fair play to them looking into it. However, I would release online tickets at 6-7pm. 9am's probably worse than 7am for most people.

Think its so the process can be monitored as staff will be in work.

Quoted from fishboyUTM

Think its so the process can be monitored as staff will be in work.

Of course. But I don't think it would take much for someone to be around at 6 or 7pm, if they're talking about being fair to the most amount of supporters. I know that's when Lincoln release their tickets but I think they use eventbrite. I work from home at the mo so luckily it makes no difference to me but there'll be plenty of 9-5ers for whom being on their phone for 5 minutes at the start of their shift might prove tricky

You can please some of the people all of the time, and all of the people some of the time unless they are town supporters.  

Say you're in a 9-5 job.. would you be happy to stay at work for an extra couple of hours just because a small selection of people aren't happy that tickets are being sold at a certain time? Not to mention the club then having to pay that member of staff an extra couple of hours pay every time.

Quoted from Grantham_Mariner

You can please some of the people all of the time, and all of the people some of the time unless they are town supporters.  

My signature is in slightly different words. Thank you.

Keep flicking onto the site to see if Swindon tickets info is up yet

Quoted from lukeo

Say you're in a 9-5 job.. would you be happy to stay at work for an extra couple of hours just because a small selection of people aren't happy that tickets are being sold at a certain time? Not to mention the club then having to pay that member of staff an extra couple of hours pay every time.

The club is in the service industry so they should ensure adequate cover at the times we as customers require.

I think launching online tickets at 9am is foolish, lots of people don't have access to the internet for personal use at that time. The kind of things the club has promised to communicate if there is a problem are all the kind of things someone can do remotely.

Whether it be on a rota or someone takes it upon themselves to start early/finish late, tickets shouldn't be made available at 9am.

Quoted from jamesgtfc

The club is in the service industry so they should ensure adequate cover at the times we as customers require.

I think launching online tickets at 9am is foolish, lots of people don't have access to the internet from personal use at that time. The kind of things the club has promised to communicate if there is a problem are all the kind of things someone can do remotely.

Whether it be on a rota or someone takes it upon themselves to start early/finish late, tickets shouldn't be made available at 9am.

Thanks for stating the obvious. Gary Neville will have marked your cards though.

Whoever suggested 9.00 a.m. forgets that the ticket office already has a considerable degree of flexible working. Tuesday night games, Saturday working with time off in lieu etc.

This knee jerk ' solution' is likely more to do with the retention of the queue in the car park notion. Like I said in another post, the Barnstoneworth option.

Oh, forgot to add that several of Sam Strandt's email replies were sent in the evening.

For games that will almost certainly sell out there should be a pre-registration and - if there is oversubsciption - a ballot. Having an away loyalty scheme wouldn’t work because people would buy tickets for matches they had no intention of going to just to get the ‘stamp’ for the ones they do. I don’t know anybody who works 9-5 either 🤷‍♂️

Quoted from Croxton

Thanks for stating the obvious. Gary Neville will have marked your cards though.

Whoever suggested 9.00 a.m. forgets that the ticket office already has a considerable degree of flexible working. Tuesday night games, Saturday working with time off in lieu etc.

This knee jerk ' solution' is likely more to do with the retention of the queue in the car park notion. Like I said in another post, the Barnstoneworth option.

Oh, forgot to add that several of Sam Strandt's email replies were sent in the evening.

Completely agree that it’s knee jerk. All the club had to do was admit that the staff member forgot to activate the tickets and that they apologise for a member of staff trying to blag their way in a roundabout way into saying the tickets sold out in 3 minutes then being caught red handed.

The whole system is a jankfest - works just about but it's not exactly the best designed. Surprised Town went with it. Thought the due-diligence would've been better especially as one of our owners was a director of match.com.

Quoted from BenBB

The whole system is a jankfest - works just about but it's not exactly the best designed. Surprised Town went with it. Thought the due-diligence would've been better especially as one of our owners was a director of match.com.

As someone stated earlier in the thread, this system was procured by the Trust under the old owners so due-diligence criticism can't be levelled against 1878.

Unfortunately, the current system, much like a lot of the other guff has been inherited.

We’re clinging to the idea of over the counter sales when we live in a world that is evermore online.

LH is correct, people would buy away tickets to get their stamp or whatever, I’d be one of those people. I’d either happily take the financial hit if it meant I could attend games like Harrogate or id shift the ticket on.

The ticketing system needs a review, someone from the club shouldn’t have been commenting on social media about a sellout when it was quite clearly a technical error and I’d argue it needs a well organised coproduction event, not just something for trust members.

However, in some small defence, this is the only time it’s happened this season…

Well done to our ticket office staff working on Saturday morning, Christmas Eve. In the last half hour, a young lady phoned me to say a ticket had become available for Harrogate and I was next on the waiting list!

Feel somewhat privileged that I can now make my first visit to Harrogate albeit in place of someone who may be feeling quite unwell this Christmas.

Quoted from Croxton

Well done to our ticket office staff working on Saturday morning, Christmas Eve. In the last half hour, a young lady phoned me to say a ticket had become available for Harrogate and I was next on the waiting list!

Feel somewhat privileged that I can now make my first visit to Harrogate albeit in place of someone who may be feeling quite unwell this Christmas.

I worked in several offices all my working life and I cannot remember we ever got Christmas Eve off (unless it was a weekend). The best we got was to leave early in the afternoon.

Quoted from lukeo

Say you're in a 9-5 job.. would you be happy to stay at work for an extra couple of hours just because a small selection of people aren't happy that tickets are being sold at a certain time? Not to mention the club then having to pay that member of staff an extra couple of hours pay every time.

Yes because that particular job is part of a service industry.

That’s like saying that if your house is on fire, the firemen won’t stay on past their shift to put it out