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Chester Disabled supporter

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BIGChris
April 14, 2014, 7:05am Report to Moderator
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Quoted from Rodley Mariner
Sounds awful. Maybe the Trust could raise it with the Club.


Timing?

We held a meeting with the club on Friday to go through the results of the recent survey. Amongst the questions, some may recall was the perception of the ticket office.

We will now be discussing this particular incident .

Without hearing both sides I would say that the treatment of disabled supporters is laid down in the customer charter. From memory there are specific things that need to be produced to qualify BUT there seems to be a complete lack of common sense and humility in this case.
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gobby
April 14, 2014, 7:09am Report to Moderator

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This will not be the first complaint about a certain couple of Girls women that work in the office.
UTMM


The Icenian Predicition League  CHAMPION 2016/17
My old man said follow the Town
And dont dilly dally on the way
We'll take Scunny in half a minute
We'll take Lincoln and all thats in it!

One Step Beyond.
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denni266
April 14, 2014, 7:25am Report to Moderator

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I have been in there loads of times to get tickets, and alto never had a problem getting tickets for where i wanted to be , smiles and a nice welcome do seem to be missing
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Les Brechin
April 14, 2014, 7:35am Report to Moderator

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When I first came out of hospital after my last operation in August 2011, I was given a disabled bus pass as the DVLA had revoked my driving licence for a year. I also now have a disabled railcard too and was told by another Mariners fan that many clubs allow you in for concession rate, just on production of a disabled railcard.

Although I don't see myself as disabled I did use this card on a couple of occasions at away games and was allowed in no problem just by showing my railcard (which incidentally has no photograph on it). However, I don't use it now as I do feel like I'm cheating a bit, if you know what I mean.


[img]https://news.images.itv.com/image/file/402260/image_update_img.jpg[/img]
OFFICIAL FUNDRAISER FOR THE BRAIN TUMOUR CHARITY
TOTAL AMOUNT RAISED SINCE AUGUST 2008 £16149.16


LATEST DONATION - FROM PROCEEDS OF THE FISHY PONTOON BUSTER GAME - JAN 2020 AMOUNT RAISED £125.64
        
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jonnyboy82
April 14, 2014, 7:45am Report to Moderator
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Name and shame


GTFC
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StiggsGTFC
April 14, 2014, 9:15am Report to Moderator

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Quoted from Les Brechin


Although I don't see myself as disabled I did use this card on a couple of occasions at away games and was allowed in no problem just by showing my railcard (which incidentally has no photograph on it). However, I don't use it now as I do feel like I'm cheating a bit, if you know what I mean.


This.

It is a very difficult situation as to where you draw the line. Some people with exactly the same problem will see themselves as disabled and some will not.
As Chris pointed out if there is a club charter on this issue then was it followed in this instance? Also, as he pointed out both sides of the story need to be heard before rushing to a judgment.

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psgmariner
April 14, 2014, 9:17am Report to Moderator

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I think the staff in the ticket office are great. Never had any problem with them and they are usually very helpful.


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Tinymariner
April 14, 2014, 9:31am Report to Moderator

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This is absolutely disgusting and infuriates me. I am please that this will be addressed by the trust shortly but feel appalled that any supporter would be treated in this manner but especially a visiting fan. GTFC ticket office, sort it out! UTM


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Les Brechin
April 14, 2014, 9:52am Report to Moderator

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I do still use my disabled railcard to get the 34% off all train journeys though as I do officially qualify for one due to the fact that I have a medical exemption certificate for free prescriptions, as I have to take anti-epilepsy meds on an on-going basis. I just don't use it to get cheap entry into grounds, even though I could do at most places if I wanted.


[img]https://news.images.itv.com/image/file/402260/image_update_img.jpg[/img]
OFFICIAL FUNDRAISER FOR THE BRAIN TUMOUR CHARITY
TOTAL AMOUNT RAISED SINCE AUGUST 2008 £16149.16


LATEST DONATION - FROM PROCEEDS OF THE FISHY PONTOON BUSTER GAME - JAN 2020 AMOUNT RAISED £125.64
        
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Marinerz93
April 14, 2014, 7:24pm Report to Moderator

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I think the biggest lesson here is not that she needs to go on a course dealing with vulnerable customers (disabled, aged etc) but making her aware that she can not judge others as her family members act.


Supporting the Mighty Mariners for over 30 years, home town club is were the heart and soul is and it's great to be a part of it.

Jesus’ disciple Peter, picked up a fish to get the tribute money from it, Jesus left his thumb print on the fish, bless'ed is the Haddock.
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