Luton tickets

Confused at announcement.
Tickets including General sale all go on sale at same time 9am tommorrow but season ticket holders have until Friday to get theirs
Book online but have to buy on individual memberships if buying more than one. When I queried why I has bought two linked on one membership last time without saying which linked account it was several of you told me it didn’t matter because linked accounts where one account.
So does this new announcement mean I need individual log in details to buy for those I normally buy for ?
It’s never easy

for a moment I was worried that you might've posted something neutral / non critical


but no, true to form, you're moaning /criticising as usual

?
It was a question with sufficient explanation to make sense.
Take it you don’t know .
Thanks anyway

The accounts linked to your profile will all be season ticket holders, therefore you can only purchase a season ticket seat.

If, by some odd reasons it’s allowed you to add non season tickets then the system will reject that purchase…

They’ve just secured STH seats until Friday but needed to get them all on sale straight away.

Isn’t that hard…

Quoted from aldi_01

The accounts linked to your profile will all be season ticket holders, therefore you can only purchase a season ticket seat.

If, by some odd reasons it’s allowed you to add non season tickets then the system will reject that purchase…

They’ve just secured STH seats until Friday but needed to get them all on sale straight away.

Isn’t that hard…

That wasn’t the question . Never mind I appreciate everybody’s a bit on edge today so will ring in the morning.

god that ticket website is absolute shite

Anyone else got a queue of about 50 mins?

Venue Toolbox needs transfer listing. Utter shite.

Well, I have the same query. Not at all clear. I want to buy our season ticket seats for myself and my son, an accompanied junior. What does the guidance mean? He doesn't have a separate login, so what to do?

I rang the ticket office at 9:15 and bought a ticket at the top of the Upper because the ticket platform was absolutely useless.

I'm trying to phone the ticket office to arrange collection of my Crewe ticket by gtfc-chris but there is a continuous 'sorry but an error has occurred' message' .

I think the transfer window has been a huge distraction from normal business and as Steve wraith said, at busy times we literally struggle to get extra staff.

Seems fairly impossible to buy a ticket online for the Luton at the minute. Tried various different browsers and devices but can't seem to get anywhere. It really is a terrible system. Hopefully there will be tickets left when I get access.

OS now saying they are asking Venue toolbox for extra oomph and that they are still serving the queue outside.

Plenty of tickets available too.

Exiles paying a price but, as with signings, 'it is what it is' is the current vibe.

Bit concerning to hear that some STHs are seeing that their seats have already been sold...surely the club has to do something about this?

You woukd have thought that someone would have realised if you put the high demand 800 or so so non season tickets on sale at the same time as the 6000 plus season tickets the system woukd crash given it’s in ability to cope with staggered sales. Still we mustn’t critiscse accept our lot , pay up and just remember how lucky we are

'' I'm sorrrry, an errrorrr has occurrred with call forwarrding''    

Grrrrrrrr.

I think the club should move to Eventbrite or something next season, until we get a better bespoke ticketing solution. It's just a miserable experience whenever in-demand tickets go on sale.

Putting tickets on sale at 9am when people start work is foolish too. It's the service industry, they should have someone (even if it is on a rota) on hand to ensure it can go live on line earlier or do it 6pm.

That ticket website is a bloody joke.

Thought it might have calmed down a bit now so went online to try and buy my seat.

You are in a queue is says, 5 minutes odd so I thought I'd wait.

There I am waiting in anticipation as it counts down the final minute and NOTHING it's just sat there saying 0 minutes 0 seconds for about 10 minutes now.

I'm logged in but on the ground plan the two middle areas of the Lower (where my season ticket is) are grey and when I click on it is says 'The area isn't available online'. Not sure what to do now.

I refreshed the page after a while of waiting on 0 minutes and it went through. It's a excrement system though. Takes 10 minutes to add a seat and by the time you get back to the seat selection screen, the seats next to the one you reserved are all gone.

Quoted from Marinerdeano

I'm logged in but on the ground plan the two middle areas of the Lower (where my season ticket is) are grey and when I click on it is says 'The area isn't available online'. Not sure what to do now.

I would check you are still logged in it logged me out when ticker reached zero and then it thinks you are not a season ticket holder so greyed out. I have given up driven around town to pick up our groups season ticket cards and off to the ground this pm

Quoted from psgmariner

Seems fairly impossible to buy a ticket online for the Luton at the minute. Tried various different browsers and devices but can't seem to get anywhere. It really is a terrible system. Hopefully there will be tickets left when I get access.

No help to you I know, walked in and bought my ticket, no que, looks like not a lot interested yet, probably be on TV anyway

Tried to book online.

The system said 11 minutes wait. I followed the counter down and when it went to zero, it immediately reset to 60 minutes queue. 😡

Quoted from Garth

No help to you I know, walked in and bought my ticket, no que, looks like not a lot interested yet, probably be on TV anyway

It's not, they've announced the replays being shown. Sunderland v Fulham and Sheff Utd v Wrexham.

Quoted from Les Brechin

That ticket website is a bloody joke.

Thought it might have calmed down a bit now so went online to try and buy my seat.

You are in a queue is says, 5 minutes odd so I thought I'd wait.

There I am waiting in anticipation as it counts down the final minute and NOTHING it's just sat there saying 0 minutes 0 seconds for about 10 minutes now.

I had the same problem Les, but opened another page and logged in and got tickets straight away. I am on an IPad at work and had no problems on second page!

Awful site, stone age. It defaulted me to the away end, where I might have bought had I not been paying attention. I then noticed the "switch to home end" option.

Quoted from gobby

I had the same problem Les, but opened another page and logged in and got tickets straight away. I am on an IPad at work and had no problems on second page!

Got mine now. Just tried again and it went straight to the page to buy tickets. The amount of time it take to move between pages though is a right pain.

[quote=6]

No help to you I know, walked in and bought my ticket, no que, looks like not a lot interested yet, probably be on TV anyway[/quote)


Did they seem to be dealing with phone sales?

Asking for a friend.

I eventually went to the ground and walked straight up to the counter and bought my ticket. Gawd knows what’s going on with the website though.

Quoted from NorthseaMariner

Tried to book online.

The system said 11 minutes wait. I followed the counter down and when it went to zero, it immediately reset to 60 minutes queue. 😡

Exactly the same for me!!

Quoted from NorthseaMariner

I eventually went to the ground and walked straight up to the counter and bought my ticket. Gawd knows what’s going on with the website though.

Just went online for a Luton ticket and had a five minute countdown. At the last second, it changed to a 59 minute queue!  Will try again tonight. I trust my STH seat will still be available.

Meanwhile, phone in ticket office sounds like an ambulance.

I'm sure when I got tickets for the Notts Forest game by being a season ticket holder I didn't show my season ticket, I just gave my name and seat number.
So could my wife pick a ticket up for me without showing my season ticket, whilst she's out?

Quoted from Spidey

I'm sure when I got tickets for the Notts Forest game by being a season ticket holder I didn't show my season ticket, I just gave my name and seat number.
So could my wife pick a ticket up for me without showing my season ticket, whilst she's out?

I would think so. I just told them my seat number, he asked my name and sold me the ticket.

Quoted from Spidey

I'm sure when I got tickets for the Notts Forest game by being a season ticket holder I didn't show my season ticket, I just gave my name and seat number.
So could my wife pick a ticket up for me without showing my season ticket, whilst she's out?

Yes just been in and others in queue just quoting a seat number and getting it

Quoted from Croxton

Just went online for a Luton ticket and had a five minute countdown. At the last second, it changed to a 59 minute queue!  Will try again tonight. I trust my STH seat will still be available.

Meanwhile, phone in ticket office sounds like an ambulance.

I had the same myself. Absolutely risible. It shouldn't be this difficult to buy a ticket.

Some may say why rush to buy if you are a ST holder but I don't have any faith that this will improve in the next day or so or that ST reservations are nailed down.

Quoted from Croxton

I'm trying to phone the ticket office to arrange collection of my Crewe ticket by gtfc-chris but there is a continuous 'sorry but an error has occurred' message' .

.

Probably snowed under with demand. This happened to me before when I was going to get a ticket via the telephone for a league game last year.  As a cup game was near the date I couldn't get through . Later turns out reading from the club that demand was great for the Grimsby cup  game . Best to go down if you can and get a ticket from the club shop if the problem still occurs.

It can take longer to get a ticket than it does to watch the match.

Both events can go to extra time and penalties.

Quoted from Rick12

Probably snowed under with demand. This happened to me before when I was going to get a ticket via the telephone for a league game last year.  As a cup game was near the date I couldn't get through . Later turns out reading from the club that demand was great for the Grimsby cup  game . Best to go down if you can and get a ticket from the club shop if the problem still occurs.

Wish it was that simple!

1. I live in Sheffield
2. gtfc-chris is picking up my Crewe ticket if The office will allow.
3. Office phone still has an error message five and a half hours after Exiles et al were allowed access at 10.00a.m.
4. They said the outside queue would be served first. BUT...
5. Posters have since said they did not have a queue.
6. Yes, there is high online demand once again so I expected a countdown for my Luton ticket. Not Groundhog Day.
7. I'm a lucky retired boomer but for lots of workers this is somewhat taxing.

Not moaning, they are all nice people but they need help.

I'm on line trying to add Luton tickets to my season ticket, I have 2 tickets in my basket but can't pay for them as I get a message saying
"You can only associate one ticket against a membership card. Therefore, you cannot have your tickets linked to your membership card. To purchase your related contacts' tickets under their membership card, only their reserved seat should be in the basket."
Does any one think this means if I buy them one at a time it will work, both seats are linked to my account and I'm sure I bought them both at the same time for the Forest match. Don't want to get one bought and then can't buy the other one.

It seems very odd that a football club with a tech entrepreneur as chairman has such a excrement online ticketing system.

Quoted from MrsMariner

I'm on line trying to add Luton tickets to my season ticket, I have 2 tickets in my basket but can't pay for them as I get a message saying
"You can only associate one ticket against a membership card. Therefore, you cannot have your tickets linked to your membership card. To purchase your related contacts' tickets under their membership card, only their reserved seat should be in the basket."
Does any one think this means if I buy them one at a time it will work, both seats are linked to my account and I'm sure I bought them both at the same time for the Forest match. Don't want to get one bought and then can't buy the other one.

That’s the question  I started this thread with response a barrage of red crosses.None the wiser

Quoted from HerveJosse

That’s the question  I started this thread with response a barrage of red crosses.None the wiser

Don't try it, having read the website I decided that's what it was telling you to do so I bought one then went back to buy the other one and it won't let me so now I can't buy my own seat.

Said same to me. Had to pick the option of pick tickets up at shop. But they have been loaded on my account.

Thought I would wait after seven to purchase tickets. Currently a 30 minute queue. It really is sh!te, that in this day and age, when demand will be a few hundred at this time, that the clubs ticketing system cant handle orders. I mean its hardly Glastonbury is it? Sometimes we seem to be taking steps backward, not forward.

I logged on before 7 and had a 25 minute wait. Got to zero and went to 59:59…..still have 40 minutes. Are they on dial up?

Just waited 45 mins for timer to hit zero then return to 59 mins again.
Just hoping my season ticket seat is still available

Ironically, this game has been a farce to get tickets for but Wrexham/Luton away, Notts county etc we’re all a piece of urine for me…

Quoted from MuddyWaters

It seems very odd that a football club with a tech entrepreneur as chairman has such a excrement online ticketing system.

Doubt he knows. Seems to regard floating above day to day matters and speaking  in terms of general long term objectives as a virtue

Quoted from heppy88

Thought I would wait after seven to purchase tickets. Currently a 30 minute queue. It really is sh!te, that in this day and age, when demand will be a few hundred at this time, that the clubs ticketing system cant handle orders. I mean its hardly Glastonbury is it? Sometimes we seem to be taking steps backward, not forward.

Waited for the counter to run down to 0 only for it to revert to 59 minutes. Utter shambles.

Quoted from aldi_01

Ironically, this game has been a farce to get tickets for but Wrexham/Luton away, Notts county etc we’re all a piece of urine for me…

Something’s not quite right. No way can the load on the system, all day, be anything like that of peak time for Notts County, Wrexham et al. I had to queue for no more than a few seconds for those games. Bizarre.

Tried online this morning but was showing a 54 minute wait. Went in this afternoon and quite a queue with maybe 12-15 waiting. Couple of guys had to come in all the way from Barton. Ticket office staff under real pressure with Wraithy on the counter as well. Phones were ringing unanswered which you could understand in the circumstances.

Queue was back into the club shop but the woman in the shop got really awkward about us queuing in there and threatened to close the shutters which would have meant queuing into the car park. There was no-one actually buying in the shop. Couldn't believe her attitude when all we were doing was trying to support the club. She would have been better employed (today at least) answering the damn phones.

And I wouldn't have even had to be in her shop if the club could sort out an online ticketing system fit for purpose.

Another hour, wtf

Absolute joke another hour wait ,really don't believe that demand is still unwaivering at 8:15 pm

Just got mine loaded to my ST card for my usual seat. Oddly, no countdown, straight to login, sweet as a nut.

Bizarre contrast to earlier. Did they call Sam?

Quoted from Poojah

Something’s not quite right. No way can the load on the system, all day, be anything like that of peak time for Notts County, Wrexham et al. I had to queue for no more than a few seconds for those games. Bizarre.

Agreed, I’ve struggled all day today for a game that is a piece of urine to get a ticket for and most seats are reserved until Friday dinner…

Whereas, I’ve not had a single issue for any of the big away games…

Quoted from aldi_01

Agreed, I’ve struggled all day today for a game that is a piece of urine to get a ticket for and most seats are reserved until Friday dinner…

Whereas, I’ve not had a single issue for any of the big away games…

The system’s clearly fúcked. Odd that the club blame the problem on excessive throughput when it patently isn’t. Needs sorting very quickly or we’ll be losing a couple of thousand off the gate. Not the time to be needlessly throwing away money hot off the back of a somewhat controversial transfer window.

Just did mine went straight through and took about two minutes, mystery why others seem to have struggled.

Quoted from Lincoln Mariner 56

Just did mine went straight through and took about two minutes, mystery why others seem to have struggled.

I’m in a permanent queue. Did you use a mobile or desktop / laptop out of interest?

It's 9.20 and I'm in an hour long queue

Just got straight through on my phone, fúcking load of good it did me - the whole place looks like it’s sold out apart from single seats and restricted views in the Main.

When do STs get released?

Quoted from Poojah

The system’s clearly fúcked. Odd that the club blame the problem on excessive throughput when it patently isn’t. Needs sorting very quickly or we’ll be losing a couple of thousand off the gate. Not the time to be needlessly throwing away money hot off the back of a somewhat controversial transfer window.

It's a fans forum question of mine. I hope replacing it is something they are on with.

Quoted from Poojah

I’m in a permanent queue. Did you use a mobile or desktop / laptop out of interest?

I pad. Went on two hours ago and got the 38 minute queue response so waited and just followed link on clubs website and no problem, bloody strange!!

I can't believe all these people moaning, don't they know we have superstars of the business world running the club, all the deadwood in the office have been binned, brand new commercial managers bringing in millions, a head of recruitment bringing in the best players, a new operations manager sorting out the office and a new media man.

Everything thing is fantastic.

Finally. 2 hours, 25 minutes & 14 seconds. Equal to the match, extra time and penalties

Quoted from Lincoln Mariner 56

I pad. Went on two hours ago and got the 38 minute queue response so waited and just followed link on clubs website and no problem, bloody strange!!

Bizarre. Can’t get through at all. Just an endless queue cycle. I’ll try again tomorrow but I don’t have an endless supply of time to waste trying to buy my own season ticket seat for a game between Grimsby Town and Luton. Others will be the same. It’s beyond basic, and needs sorting ASAP.

Quoted from Poojah

Bizarre. Can’t get through at all. Just an endless queue cycle. I’ll try again tomorrow but I don’t have an endless supply of time to waste to trying to buy my own season ticket seat for a game between Grimsby Town and Luton. Others will be the same. It’s beyond basic, and needs sorting ASAP.

My thoughts exactly. I think I was in a queue for an hour before being shunted into another long wait. I was finally allowed to buy after two hours. I just wanted to make sure I got my ST seat as I don't trust the system in the slightest.

Unacceptable.

Quoted from ska face

Just got straight through on my phone, fúcking load of good it did me - the whole place looks like it’s sold out apart from single seats and restricted views in the Main.

When do STs get released?

Friday 12 pm.

Think I'll just go to BP tomorrow for mine. Obviously, not everyone can do that.

It's still f@cking about...just reset to 60 minutes after waiting for 15...
Venuebox has been an absolute disaster, really hope the club are already looking for a new online booking system/supplier for next season, christ, if fans weren't melting down after the transfer window they be bleeding apoplectic trying to use venuebox today!!..

I'd assume they'll open the osmond to Grimsby fans by the weekend. Luton have only got D block open and haven't even half filled it yet. I assume tickets going to Luton will be E block seats.

Was in the queue for over 3 hours
Checked every so often and finally was in
Allowed to buy 2 tickets as I’m linked to my cousin’s account so the bit about only being able to buy one per season ticket is misleading
The melt down might be something to do with putting all tickets on sale  up front (not sure what advantage 1878 or trust members got from that btw)
There has to be a better way - eg send every ST holder an email and/or text with a unique link to purchase that gives direct access  and expires at 12.30 Friday when ST seats are released for general sale

Mate of mine logged in and waited about half hour before securing 3 tickets , not a season ticket holder, trust or 1878 member at all

If this was another club we'd be declaring them as tinpot.

I expect it's high up on the list to sort out.

Quoted from lukeo

I'd assume they'll open the osmond to Grimsby fans by the weekend. Luton have only got D block open and haven't even half filled it yet. I assume tickets going to Luton will be E block seats.

Apparently they have been on sale online already today and both blocks were unavailable tonight, so must’ve sold out!

I’m not taking any chances so bought one tonight and will be looking to move it once the STs are released Friday dinner.

I went straight through from the work PC, no dramas at all

I tried earlier today, total nightmare. I’ve just gone back on and not surprisingly this time of night it just went straight through to purchase without any problems at all.

Quoted from oochiad

I tried earlier today, total nightmare. I’ve just gone back on and not surprisingly this time of night it just went straight through to purchase without any problems at all.

Just got my season ticket seats about ten minutes ago after a wait of nearly 2 hours!

Got mine online - easy.- but did notice several mistakes. It stated  " Wembley - 3rd June 2023  Grimsby Town v Wrexham  / Man.Utd.

System appears to be working fine this morning with tickets purchased in a few minutes.

Quoted from heppy88

System appears to be working fine this morning with tickets purchased in a few minutes.

Yeah; same here but clearly the issues with the VenueToolBox system need to be adddress.... it's an ongoing problem trying to get online tickets and really it shouldn't be

Quoted from FishOutOfWater

Yeah; same here but clearly the issues with the VenueToolBox system need to be adddress.... it's an ongoing problem trying to get online tickets and really it shouldn't be

It's easy to address, bin them off and get someone else who can do it properly.

Just got mine sorted. See you all at Kenilworth Road last Saturday!

I know they have always done it but why do they charge £1 extra when you buy a ticket online - I don't know any other company that do this unless it is a fee straight to Venue Toolbox. If so they must be making at least £7K for 4-5 days work.

Quoted from golfer

I know they have always done it but why do they charge £1 extra when you buy a ticket online - I don't know any other company that do this unless it is a fee straight to Venue Toolbox. If so they must be making at least £7K for 4-5 days work.

You can’t buy many tickets online then as probably 99.9% of online ticketing outlets charge this kind of fee and it’s usually more than a quid. You’re usually looking at nearly a fiver from the likes of ticketmaster and it’s regularly a lot more, sure I got done for nearly £15 worth of “admin fees” per ticket for an event recently.

That’s not to say it’s right - it’s a complete con and a rip off. Also known as the Exile Tax, and additional price you have to pay for not being able to walk up to the club shop. Ironically there’s less admin involved in an online purchase.

The old lot used to call it a “donation” to the youth set up. Not sure what the current justification is. It’s a windup.

Quoted from ska face

You can’t buy many tickets online then as probably 99.9% of online ticketing outlets charge this kind of fee and it’s usually more than a quid. You’re usually looking at nearly a fiver from the likes of ticketmaster and it’s regularly a lot more, sure I got done for nearly £15 worth of “admin fees” per ticket for an event recently.

That’s not to say it’s right - it’s a complete con and a rip off. Also known as the Exile Tax, and additional price you have to pay for not being able to walk up to the club shop. Ironically there’s less admin involved in an online purchase.

The old lot used to call it a “donation” to the youth set up. Not sure what the current justification is. It’s a windup.

Yeah, the fees firms like Ticketmaster etc charge are a bloody disgrace and it's not one fee per transaction, it's one fee per ticket. I hate it when I have to buy tickets from them, you just feel like you're being ripped off.

The best one is the “print at home” or “e-ticket” fee. Once they realised nobody was paying £3 admin for printing, then another fiver for postage, they just started charging people £1.50-£2.50 to access a PDF.

If you’ve got a stadium concert and sell 50,000 tickets, you’ll be doing about £100k for literally nothing. And that’s on top of all the other fees you charge for doing nothing, plus an inevitable percentage of the ticket itself.

It’s a fûcking racket.

I rang the ticket office yesterday because the site wouldn't load. After explaining this 3 times to the lad on the other end who kept telling me to order my tickets online, he finally processed the order for me. I've always thought that staff telling you to go online to do something they can do are literally writing their P45.

Quoted from jamesgtfc

I rang the ticket office yesterday because the site wouldn't load. After explaining this 3 times to the lad on the other end who kept telling me to order my tickets online, he finally processed the order for me. I've always thought that staff telling you to go online to do something they can do are literally writing their P45.

To be fair, I was still having a nightmare with the system this morning so I rang up instead and the bloke was very helpful and I was done in about 2 minutes. Just thought I'd put that out there for balance.

Quoted from Poojah

To be fair, I was still having a nightmare with the system this morning so I rang up instead and the bloke was very helpful and I was done in about 2 minutes. Just thought I'd put that out there for balance.

They are usually very helpful and he did confess to having problems with it himself, I just find it a bit weird how employees confidently encourage us all to do something that eventually leads to them losing their job.

Once he understood that I couldn't actually get the website to load, he was helpful although it did seem to take forever to get through each stage of the order process. He did make reference to the system not working smoothly at his end too though so I'm not saying it was his fault.

I am trying to get through to someone in the ticket office about Northampton tickets but it just rings and sounds like it is being forwarded on from phone to phone and then says there is an error in forwarding. Tried loads of times and the same things. Does this happen when they are busy or something else wrong? Cheers

There are currently no tickets available. I assume the Osmond will open tomorrow am along with the release of unsold STH seats.

Quoted from Les Brechin

Yeah, the fees firms like Ticketmaster etc charge are a bloody disgrace and it's not one fee per transaction, it's one fee per ticket. I hate it when I have to buy tickets from them, you just feel like you're being ripped off.

Yes I forgot - Trainline do it

Quoted from golfer

Yes I forgot - Trainline do it

And that's why I never use Trainline, even though I do use the trains quite regularly.

Sold out.

https://gtfc.co.uk/luton-town-h-update/

Quoted Text

We anticipate further tickets being released from 12pm tomorrow when the window for Season Ticket holders to purchase their reserved seats passes.

As always, we would like to advise supporters to visit the Blundell Park Ticket Office in person or to attempt to purchase their tickets online.

This is because supporters in queues at the Ticket Office will be served prior to any calling to purchase tickets.

Luton have still only sold half of block D so at this rate a whole block (C - assuming A block is part of the tickets being printed at luton) will be empty.

Quoted from lukeo

Luton have still only sold half of block D so at this rate a whole block (C - assuming A block is part of the tickets being printed at luton) will be empty.

Surprises me a bit that. FA cup still is the best domestic cup competition in the world in my view .

Quoted from MarinerDevil

Sold out.

https://gtfc.co.uk/luton-town-h-update/

The home part of the Osmond was never opened though was it? Luton have only sold a block and half - surely we'll be opening Blocks A and B?