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Ifollow double payment

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Croxton
September 7, 2020, 9:57am
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My credit card statement shows two payments taken for IFollow on Sept 1st. I tried to contact through OS IFollow portal but the Captcha code you have to fill in won't work. Failed 6 x so far. Is it just me ?

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diehardmariner
September 7, 2020, 12:36pm
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I'd contact your Credit Card provider and get them to chase it as IFollow are notorious for having weak, at best, customer service.
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Chrisblor
September 7, 2020, 1:55pm

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You can email them at ifollow@efl.com - no idea if they're any better at responding to emails than the hopeless operators manning their live chat are at handling problems raised through it.


gary jones
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Croxton
September 7, 2020, 5:36pm
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Quoted from diehardmariner
I'd contact your Credit Card provider and get them to chase it as IFollow are notorious for having weak, at best, customer service.


Thanks, the wife is going to do that if I get no response from EFL /IFollow. I don't normally deal with money and member it up when I do!

Thanks to Chrisblor too., I'll do that.
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mariner tommy
September 7, 2020, 6:20pm
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Quoted from Chrisblor
You can email them at ifollow@efl.com - no idea if they're any better at responding to emails than the hopeless operators manning their live chat are at handling problems raised through it.


I contacted them by email on Saturday evening because of an issue I had with my tv, and to be fair they got back to me within 24 hours and gave me the information I required.


                                   "Time is a great teacher, but unfortunately it kills all its students."  ..Hector Berlioz, 1856.
                                   “I disapprove of what you say, but I will defend to the death your right to say it"  ...Voltaire, 1694-1778
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