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Harrogate iFollow

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lukeo
October 20, 2020, 7:18pm
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Just purchased my first of the season (Not due to not wanting to, just busy with my own football etc) Really excited for this evening's game! I haven't watched a live town game in what seems like forever!! Imagine the feeling when i'm back in that away end   <3
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Northbank Mariner
October 20, 2020, 7:18pm
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Feeling down, looking at BP and listening to the warn up, all sounds so souless😔😔
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FishOutOfWater
October 20, 2020, 7:24pm
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Straight in tonight although I had issues on Saturday meaning I missed most of the first half

I emailed their support team and they got back to me towards the end of the game

Not sure if this will help anyone tonight but just in case... although seeing as though I advised the browser I was using ( Chrome ) and they asked me to state which browser I was using in their reply, it doesn't instill confidence  

Dear Tim,

We are sorry to hear of the issues you have encountered.

Please verify the browser that you are using.

For additional troubleshooting steps please use this link

https://ifollow.zendesk.com/hc/en-us/search?utf8=%E2%9C%93&query=browser


If you continue to have issues after that please also provide a brief explanation of what you are experiencing and include any errors or messages that you encounter. Please confirm if this is occurring for all content or just specific/premium content. If that is specific/premium content please include the title of that video.

If you are unable to locate these details or are unsure how to perform these actions please let us know what device and browser you are using and we will provide a step by step guide.

Regards,
Danilo,
iFollow Support

On Sat, Oct 17, 2020 at 5:42 PM
Website Visitor Request
Description:     I'm having problems with watching the Leyton v Grimsby game on my computer It's not a new device so don't know what the issue is (as I've watched 3 games already this season ) but I'm being denied access to the game even though I paid an hour or so ago Thanks for looking in to this for me..... 10 minutes gone already that I have missed, even though I paid for the game an hour or so ago

Website address:     https://www.grimsby-townfc.co......y-town-on-17-oct-20/
Location:     York, United Kingdom
Visitor environment:     Browser: Chrome (85.0.4183.121)
OS: Microsoft Windows 10
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lukeo
October 20, 2020, 7:29pm
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Nice bit of crowd noise there.. For a second I thought a group of fans had snuck into the ground  
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Yossarian
October 20, 2020, 7:40pm
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Ok, i've paid about 10 mins ago but dont get any link to the match..... but on my account says I've purchased the match pass.......  am i missing something obvious?
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promotion plaice
October 20, 2020, 7:43pm

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Quoted from Yossarian
Ok, i've paid about 10 mins ago but dont get any link to the match..... but on my account says I've purchased the match pass.......  am i missing something obvious?

https://www.grimsby-townfc.co......e-town-on-20-oct-20/

Then go on "Watch live now"

Hope it helps.


When Leeds trainer Les Cocker was once told Norman Hunter had broken a leg, he asked: “Whose is it?”
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Maringer
October 20, 2020, 7:44pm
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Quoted from Yossarian
Ok, i've paid about 10 mins ago but dont get any link to the match..... but on my account says I've purchased the match pass.......  am i missing something obvious?


Snap. I can view it on the mobile app, but nothing showing on the browser other than a note about the video being available. Where?
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blundellpork
October 20, 2020, 7:45pm

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Matches- Fixtures- Watch Live
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Yossarian
October 20, 2020, 7:45pm
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Doh!  oh yeah.  Got it!  Eeeesh.....I'm not too sharp today..... now I just have the spinng wheel of doom
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Yossarian
October 20, 2020, 7:48pm
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At last.   in now.    Working well - although wouldn't work on Edge ...I'm using Opera browser
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