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I tried to spend money.

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GYinScuntland
August 12, 2017, 9:06pm

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Quoted from Mariner Ronnie


Yeah Wednesday mate, weren't cheap mind, after fees they were £108 each for the nord stand.


You did well to get in there.
We always go the lower side and pay up to 85 euros depending on the category, Dortmund being a top one.
It's a bit of a myth that German footy is cheaper, it can be, the HSV standing season tickets can be bought for a couple of hundred euros BUT the waiting list for the 10,000 is longer than a really long thing from number one long street in longshire.
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HertsGTFC
August 12, 2017, 11:47pm

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Quoted from barralad


As far as I know the staff have always watched the game. I understand your point but I'm not sure how much demand there is for tickets whilst the game is on? To be honest I cannot see anything unprofessional about it.


Well your blind then Ian, our ticket office is an unprofessional shambles. I was in there today at about 1pm when it was getting busy, a few people in the queue and 3 serving, it got busier and when it came to my turn one very experienced long standing colleague who was one of the three serving looked up at me then walked to the back of the office in and fiddled with a few papers rather than dealing with the queue. Plus have a look behind the counter it's an untidy sh1t hole rather than a professional football club ticketing operation someone needs to remind Steve that we are not tin pot anymore as his operation and office often is.

And then............................. 1.05 pm little lad comes in with his dad who asked the lady behind the shop counter if he can have Vernon  printed on the back of his new kid shirt  and received the reply of "we don't print after 12 o'clock as it's too busy" dad points out "I did call to check and the lady on the phone said it would be o.k" lady behind the counter replies " she should have not said that as its not right but I'll do it this once", poor poor customer service that and similar to our service policy which usually falls under a "jobs worth" heading,  .

We are rubbish at anything associated with service, retail and customer service at this club and have been for years.

.    


"Crombie you would have got to that if you weren't such a fat ba%$@rd" - George Kerr, inspiration from the dug out 70s style  
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barralad
August 13, 2017, 6:59am
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Quoted from HertsGTFC


Well your blind then Ian, our ticket office is an unprofessional shambles. I was in there today at about 1pm when it was getting busy, a few people in the queue and 3 serving, it got busier and when it came to my turn one very experienced long standing colleague who was one of the three serving looked up at me then walked to the back of the office in and fiddled with a few papers rather than dealing with the queue. Plus have a look behind the counter it's an untidy sh1t hole rather than a professional football club ticketing operation someone needs to remind Steve that we are not tin pot anymore as his operation and office often is.

And then............................. 1.05 pm little lad comes in with his dad who asked the lady behind the shop counter if he can have Vernon  printed on the back of his new kid shirt  and received the reply of "we don't print after 12 o'clock as it's too busy" dad points out "I did call to check and the lady on the phone said it would be o.k" lady behind the counter replies " she should have not said that as its not right but I'll do it this once", poor poor customer service that and similar to our service policy which usually falls under a "jobs worth" heading,  .

We are rubbish at anything associated with service, retail and customer service at this club and have been for years.

.    


I was referring to the view that it was somehow unprofessional not  to have a presence in the shop during the game.


The aim of argument or discussion should not be victory but progress.

Joseph Joubert.
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HertsGTFC
August 13, 2017, 11:32am

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Quoted from barralad


I was referring to the view that it was somehow unprofessional not  to have a presence in the shop during the game.


Who answers the phone when the office is empty?


"Crombie you would have got to that if you weren't such a fat ba%$@rd" - George Kerr, inspiration from the dug out 70s style  
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arryarryarry
August 13, 2017, 11:43am
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Don't the staff watch the game on TV as far as I know it is transmitted live around the ground.
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Ipswin
August 13, 2017, 12:14pm
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Quoted from GYinScuntland


You did well to get in there.
We always go the lower side and pay up to 85 euros depending on the category, Dortmund being a top one.
It's a bit of a myth that German footy is cheaper, it can be, the HSV standing season tickets can be bought for a couple of hundred euros BUT the waiting list for the 10,000 is longer than a really long thing from number one long street in longshire.


Ajax v Vitesse for me on Sept 24th Goods seats in a central block in the upper tier 35 euros each



On bended knee is no way to be free - Peter R de Vries

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lukeo
August 13, 2017, 12:27pm
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Club shops gone down hill since Fiona left
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bluerose13x
August 13, 2017, 1:26pm
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Guy with a season ticket who sits near me was telling me yesterday he went into the ticket office with his young son who goes occasionally to buy a child ticket. No was the answer and your way too old for a child ticket, the guy said he explained he was a ST holder, and was buying a child ticket for his 5 year old son he had picked up who was dressed in town shirt etc. No came the reply again, your far too old.

The guy moved down the counter and spoke to another member of staff who actually had a brain cell and got served straight away with no fuss with a child ticket.

And I'm sure the ticket office still have the window counters facing the carpark/outside. Whilst the match is on I can kind of understand having the shop/ticket office locked up - can unfortunately see chucked out/refused entry idiots having a go at female/office staff and stewards are required in the ground instead of guarding the office. Would have thought maintain a presence in the office using the window counters if they are still there.
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barralad
August 13, 2017, 2:06pm
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Quoted from HertsGTFC


Who answers the phone when the office is empty?


On that basis perhaps GTFC should man the office 24/7 FFS.


The aim of argument or discussion should not be victory but progress.

Joseph Joubert.
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Mariner Ronnie
August 13, 2017, 2:23pm

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Quoted from Ipswin


Ajax v Vitesse for me on Sept 24th Goods seats in a central block in the upper tier 35 euros each



Could've done hertha v Leverkusen on the same day (20th) for 15€ on the gate, though that doesn't ever seem to sell out.


Today we got our team back - town fan leaving Wembley may 2016
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